Practice 3 · SMBs in Any Sector

AI Operations

We help your business grow by handing routine work to AI you own: deployed in weeks, run by your own team, with no developers and no lock-in.

  • Claude Cowork
  • Swiss–EU data
  • English · German
  • With Empathy Consulting

Four Steps, a Few Weeks

A fixed path from first workshop to a team that runs its own automations.

1

Discover

Map the work, rank it by time lost and error cost, and estimate the return.

2

Build

Set up Cowork, write the skills, connect your tools with least-privilege access.

3

Secure

Test on real data, add review checkpoints, put Swiss–EU data rules in place.

4

Hand Over

Train your people, hand over everything, and leave you fully in control.

  1. 1Opportunity Discovery
  2. 2Readiness & ROI
  3. 3Cowork & Custom Skills
  4. 4Tool Integration
  5. 5Testing & QA
  6. 6Governance & Data
  7. 7Team Enablement
  8. 8Handover
  9. 9Ongoing Advisory
1

AI Opportunity Discovery & Process Mapping

Finding the workflows worth handing to an AI teammate, and the ones that aren't.

  • Structured workshops to map how your team works
  • Workflows ranked by time lost, error cost and frequency
  • A senior view of what Cowork can automate today
  • A shortlist of high-return candidates for the first project
2

AI Readiness & ROI Assessment

A grounded estimate of what automation will return, and what it takes to get there.

  • Readiness scoring for data, tools and decision complexity
  • Swiss–EU data residency and DSG / GDPR review up front
  • Realistic ROI estimates per workflow
  • A roadmap that puts quick wins first
3

Cowork Setup & Custom Skill Development

Turning your real processes into reusable AI skills your team can run again and again.

  • Cowork configured to your workflows, terms and rules
  • Custom skills defined in plain English
  • An organised, maintainable skill library
  • Full client ownership, with no lock-in
4

Tool Integration & MCP Connectors

Connecting Cowork securely to the systems your team already uses.

  • Connectors to CRM, Microsoft 365, Google, accounting and email
  • Least-privilege access configuration
  • Support for custom and industry-specific systems
  • Documented data flows for Swiss–EU compliance
5

Workflow Testing & Quality Assurance

Making sure every automation is right before your team relies on it.

  • Testing on real data and edge cases
  • Human-review checkpoints for sensitive actions
  • Formal sign-off before any workflow goes live
  • A stabilisation period to resolve early issues
6

Governance, Guardrails & Swiss–EU Data Assurance

Making AI safe, compliant and locally accountable.

  • Plain-English rules for what the AI can and cannot do
  • Swiss–EU data residency and DSG / GDPR assurance
  • Access and permissions aligned with your IT
  • A local, named point of accountability
7

Team Enablement & Hands-on Training

Training your people to run, manage and build automations without us.

  • Hands-on training in English or German
  • Building new skills in plain English
  • Admin and access management walkthroughs
  • Reference guides your team keeps
8

Handover & Self-Sufficiency

Leaving your team fully in control: no dependency, no recurring fees.

  • Full handover of skills, connectors, rules and documentation
  • Your team's independence confirmed before we exit
  • A model for sharing skills across teams
  • Complete client ownership by design
9

Expansion & Ongoing Advisory

Senior support on call as automation grows into new tasks and teams.

  • Regular reviews to find the next workflow to automate
  • Extending Cowork to new teams and tools
  • Senior IT and business advice without a large internal team
  • A local partner for complex, multi-stakeholder situations

Let's Get Started

Tell us about the programme, the validation or the process you want to hand to AI. We reply within one working day.

Get in touch Company brochure
Email
info@itart.ch
Office
Basel, Switzerland